Bouncing back with full support

By: Chad Schulenburg December 17, 2015 31 1774

I blinked slowly, staring at the array of scribble-on Post-it® notes on my desk, trying to remember to what these short notes and half sentences were referring. As I left work at the end of a normal workday two months ago, it never occurred to me that I might not be back for months. It’s the little stuff we take for granted, right?

So here’s what happened…

On a beautiful evening in late summer I mounted my motorcycle for the ride home from Park 48. I have a 25-mile commute and I ride rather than drive whenever possible. It saves on fuel, and riding is good for my mental and physical health (usually).

Photo stop on the way down Beartooth Pass, Wyoming, USA  (2014)
Photo stop on the way down Beartooth Pass, Wyoming, USA (2014)

Unfortunately, things can go wrong really quickly at highway speeds. The traffic in front of me abruptly slowed for no obvious reason. I squeezed the brake hard and felt the forks compress, my weight and the motorcycle’s weight shifting forward, inertia and mass leveraged on the front wheel. That pivot point may have saved my life; because when the car behind me slammed into my rear wheel, instead of being crushed, I was launched from my seat as if from a catapult.

Suddenly I was flying, falling, rolling. The pain was immediate, but manageable. I realized I had landed in the right lane of the highway and if I didn’t move quickly, my current pain was likely minor compared to being run over. I stood, discovering that my left arm now had a new joint between the elbow and wrist. I cradled the dangling portion of my arm against my chest and headed toward the median. Each step was increasingly difficult, the pressure and heat emanating from my left foot indicated that something was seriously wrong. I stumbled into the grassy median and lay down.

Unfortunately the new hardware did not come with superpowers: no unbreakable bones or retractable claws, only increased TSA scrutiny.
Unfortunately the new hardware did not come with superpowers: no unbreakable bones or retractable claws, only increased TSA scrutiny.

My helmet had done its job admirably, so I was (regrettably) fully conscious as the adrenaline yielded to the invading pain. However, that also meant I could witness Hoosier hospitality in full bloom. So many people stopped to help that they couldn’t all get near me. They did all the right things. Someone removed my watch and wedding ring (the swelling that comes with adding a new joint is significant). No one tried to remove my helmet (instead, they correctly stabilized my head and neck until the ambulance arrived). One woman even retrieved my phone from my motorcycle and dialed so I could talk to my wife.

While the premise of this story is a motorcycle wreck, the point is not about the rider; it is about the supporting cast. The unknown people at the roadside, the hospital staff, the surgeons (Surdam, Mast, and Duvane), and most especially my colleagues at Cook, were all incredibly supportive.

I have previously worked for large, small, non-profit, for-profit, public, and Christian organizations; none of them would have been as supportive through this as Cook has been. From HR, to my regulatory colleagues, to acquaintances made at lunch, the concern and encouragement I have been shown is indicative of the quality of people who work at Cook. There is a culture of caring at Cook that is astounding.

My choice of riding apparel inspired a “Power Rangers” themed welcome back banner.
My choice of riding apparel inspired a “Power Rangers” themed welcome back banner.

The outpouring of well wishes left me literally speechless (temporarily of course, I still like to talk). I have never experienced such an overwhelming wave of generosity and concern. My manly pride kept me stoic through the surgeries (narcotics helped), but I am not too proud to admit that some of the cards and texts that I received left me teary eyed. I cannot adequately express my gratitude to those of you who reached out to me (or to my wife) after the accident.

Cook is truly a rare place, with wonderful, caring people, and I thank you all.

31 Comments
  1. Thanks for sharing your inspiring story; it is very good to see you back on the job! Cook is a special place filled with special people doing special things for the world.

  2. A wonderful outcome and a reminder of how precious life is, particularly at this very hectic time of the year.
    Stay safe everyone and an extra special Christmas wish to you Chad and your family.

  3. Wow, what an experience you’ve just gone through, so glad you have had a lovely happy ending. I’m in Sydney, Australia and I’ve been with Cook for over a year, I know exactly what you mean, Cook is truly unique and I have never had an employer like Cook before, I’ve said to many people, I wish I found Cook 10 or 20 years ago or If Cook found me…. Here’s to many more years with a brilliant company
    Anyway I wish you and your family a fabulous festive season, take care..!

    PS Do you think you’ll get back on your bike again, or should I say will your family let you …..

    1. Lisa, I am glad to hear that your experience with Cook matches my own, even on the other side of the world. As to riding again, my wife is the unsung hero of this story. Not only was she incredible during the whole ordeal, but she didn’t object to another motorcycle. I am truly blessed to have her as a partner.

  4. I was transported via the ‘dance’ of your words Chad. Your descriptive composition of nouns, verbs and adjectives, describing your experience had me right there with you, moment by moment… Your pain, fear, joy and appreciation is touching, authentic and palpable.
    You’re ‘Spot-On’ as we say here in OZ, and I echo Christine Preston’s sentiments, Cook is a very distinct family, unlike any other, and I’m glad that you’re a part of it. Have the best Xmas with you and yours!

    1. Thank you William. The outpouring of well wishes was overwhelming, and I struggled with finding the words to express my gratitude. I don’t think the words exist to convey how it felt to know that so many people were caring and praying for me. I’m glad this story spoke to you, and I hope that it shows those who reached out to us at least a small glimmer of my appreciation.

  5. Another amazing story of the compassion of the Cook Employees, we have the same heartfelt spirit here in Cook Australia, I am happy to see you are on the mend, Chad. I hope you and your family have a wonderful Christmas, stay safe, all the very best for your future.

  6. We are so glad to have you back Chad! Thanks for sharing your amazing story that reminds us how blessed and fortunate we are for working in such a caring place with awesome people.

  7. Thanks for sharing the story, which is very touching. That’s why we enjoy working for Cook so much. We care the company, company cares us! Welcome back!!!

  8. Your story gave me goosebumps while I read this. We all get in our routines & take things for granted. We are very blessed to work for this incredible organization. This will be a very special holiday season for you & your family! Merry Christmas!

  9. Great story and we should all be thankful to work for such a caring company. Sounds like you have been in wonderful caring hands. Glad to see you back here!

  10. It is nice that we work for a company with a family-like culture to it. I am glad you were shown so much love and support during your injury and its good to hear that you are doing better now! Cheers

  11. This story gave me chills and tears! Glad you are back, and hope you and your family have a wonderful Christmas!!

  12. As the wife of this story, I also must say THANK YOU to everyone at Cook! It is such a blessing to work and be a part of this fantastic organization, where caring is a true value in everything we do. Happy Holiday’s to you and your family’s!

  13. Chad thanks for sharing your story. I’m so glad you had all the high-tech gear on when you had this unfortunate accident. It’s great to have you back.

  14. The new hardware didn’t come with retractable claws? What kind of world are we living in??
    But seriously, so sorry you had to go through all of this, but am super glad that you’re recovering and back in action. I hope you, and your family, have a very Merry Christmas, Chad!

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